Tourism Crisis Management
- To provide assistance for tourism and hospitality organizations/destinations to be prepared when challenged with catastrophic events.
- To identify best planning practices for extraordinary events that might disrupt normal business operations.
- To provide training for tourism and hospitality organizations/destinations to become prepared for catastrophic events.
- Tourism crisis management planning for local, state, and national agencies
- Visitor attitudes and behaviors associated with tourism crisis
- Best practices for crisis planning, preparedness, response, and recovery issues
- Best practices in tourism crisis communication
- Crisis reduction, readiness, response and recovery efforts from natural-and human-induced disasters
- Impacts of crisis events on visitors, industry personnel, destination image, and economic well-being of communities
Program Coordinator: Lori Pennington-Gray, Ph.D.
- Tourism Crisis Management Initiative: Eric Friedheim Tourism Institute (2007-2012)
- Identifying the Factors that Influence the Evacuation Decisions of Florida Tourists when Hurricanes Strike (2009)
- Review of Florida State Parks Emergency Action Component Plans (2009)
- Analysis of State Tourism Organizations (STOs) Tourism Crisis Plans (2009)
- Crisis Preparedness in the U.S. Tourism Industry (2008)
- Florida CVB/TDC Tourism Crisis Plan Evaluation (2008)
- Hurricanes, Coastal Tourism and Visitor Displacement in Florida (2003)
- Wildfires and Tourist Behaviors in Florida (2001)
- AHLA – American Hotel & Lodging Association
- ASTA – The American Society of Travel Agents
- DMAI – Destination Marketing Association International
- IAAPA – International Association of Amusement Parks and Attractions
- International SOS
- NTA – The National Tour Association
- OTTI – Office of Travel and Tourism Industries
- Tourism Crisis Management Initiative
- UNWTO – World Tourism Organization
- WTTC – World Travel and Tourism Council
- USTA – US Travel Association
- USTOA – United States Tour Operators Association
- Visit Florida